Client Services Associate

in Beverly, MA

Client Services Associate Job

Job Description Job Attributes+

  • Job ID


  • Req #


  • Job Location

    Beverly, MA 01915, US

  • Job Category

    Aftermarket & Service

  • Job Type

    Full Time

  • Schedule


CAM60: Sensitech, Inc 800 Cummings Center, Beverly, MA, 01915 USADuties include, but are not limited to:
  • Customer & Product Support
    • Troubleshoot logistic, product and procedural issues by proactively researching and leveraging internal resources
    • Act as a customer advocate by proactively making decisions to ensure timely delivery
    • Engage with Quality and customers regarding quality procedures
    • Actively participate with remote Client Services teams to establish processes and improve efficiency utilizing ACE tools
  • Order Support
    • Purchase Order/Contract review; order qualification; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments
    • Field inbound communication regarding customer inquiries and orders
    • Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
  • Proactive Outbound Follow Up Communication
    • Support program/project compliance
    • Revenue generating calls to existing customers (relationship calls)
    • Information gathering. The ability to talk to our customers and learn about their business
  • Lead qualification and follow up with Sales
  • Quote Management
  • Account Set Up & Management relating to:
    • Customer Relationship Management & ERP database maintenance
    • Coordinate with Sales and customer to enter appropriate account information
  • Return Materials Authorization for post-sale services and arrange reverse logistics
  • Complete projects with little supervision and/or direction
Other tasks as assigned

  • Bachelor's degree in Business or related field
  • Minimum of 5 years' experience in customer relationship and operations role with progressive responsibilities
  • Involvement in Customer Experience (CX) initiatives
  • Experience with Quality Management Systems
  • Professional written and verbal communication skills are required to clearly convey ideas, information, and concepts
  • Proven ability to influence and interact with all levels of organization
  • Experience with an ERP/CRM database and superior attention to detail to accurately input data and navigate a database are required
  • Experience working with international customers
  • Ability and desire to learn client base and industries
  • Ability and desire to succeed in a cross-functional working environment required
  • Demonstrate passion, dedication, professionalism and proven execution

Additional Information

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