Client Services Associate

in Beverly, MA

Client Services Associate Job

Job Description Job Attributes+

  • Job ID

    11590686

  • Req #

    01310470

  • Organization

    Carrier

  • Job Category

    Aftermarket & Service

  • Job Location

    Beverly, MA 01915, US

  • Job Type

    Full Time

  • Schedule

    40

  • Remote

    No

CAM60: Sensitech, Inc 800 Cummings Center, Beverly, MA, 01915 USADuties include, but are not limited to:
  • Customer & Product Support
    • Troubleshoot logistic, product and procedural issues by proactively researching and leveraging internal resources
    • Act as a customer advocate by proactively making decisions to ensure timely delivery
    • Engage with Quality and customers regarding quality procedures
    • Actively participate with remote Client Services teams to establish processes and improve efficiency utilizing ACE tools
  • Order Support
    • Purchase Order/Contract review; order qualification; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments
    • Field inbound communication regarding customer inquiries and orders
    • Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
  • Proactive Outbound Follow Up Communication
    • Support program/project compliance
    • Revenue generating calls to existing customers (relationship calls)
    • Information gathering. The ability to talk to our customers and learn about their business
  • Lead qualification and follow up with Sales
  • Quote Management
  • Account Set Up & Management relating to:
    • Customer Relationship Management & ERP database maintenance
    • Coordinate with Sales and customer to enter appropriate account information
  • Return Materials Authorization for post-sale services and arrange reverse logistics
  • Complete projects with little supervision and/or direction
Other tasks as assigned

QUALIFICATIONS
  • Bachelor's degree in Business or related field
  • Minimum of 5 years' experience in customer relationship and operations role with progressive responsibilities
  • Involvement in Customer Experience (CX) initiatives
  • Experience with Quality Management Systems
  • Professional written and verbal communication skills are required to clearly convey ideas, information, and concepts
  • Proven ability to influence and interact with all levels of organization
  • Experience with an ERP/CRM database and superior attention to detail to accurately input data and navigate a database are required
  • Experience working with international customers
  • Ability and desire to learn client base and industries
  • Ability and desire to succeed in a cross-functional working environment required
  • Demonstrate passion, dedication, professionalism and proven execution

Additional Information

Who We Are

From service to civilian, we’ve got your next mission. At United Technologies, we value your military experience and are committed to helping you find your next mission.

Together, we can innovate and create industry-defining products to move the world. Our engines and components power military and commercial jets. Our elevators and escalators move billions of people daily, and our climate, fire, and security products keep people safe and comfortable in buildings all over the world.

UTC offers a wide range of unique opportunities for the military community. Whether you’re a veteran, transitioning from active duty to a civilian career, a reserve member or a military spouse, we value your skills and have positions available for you.

Join the many people that already call UTC a great place to work. Grow your career and shape the future with us.
Learn more at https://www.utc.com/en/Careers/career-paths/us-military

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