Service Manager - Dallas

in Richardson, TX

Service Manager - Dallas Job

Job Description Job Attributes+

  • Job ID

    12223961

  • Req #

    01326084

  • Organization

    Carrier

  • Job Category

    Aftermarket & Service

  • Job Location

    Richardson, TX 75081, US

  • Job Type

    Full Time

  • Schedule

    40

  • Remote

    No

CAT16: CCS-Dallas, TX 1901 Glenville Dr, Richardson, TX, 75081 USACarrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. Carrier is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide. Carrier Commercial Service has an opening for an experienced HVAC Commercial Service Manager for our Dallas, TX location. This position has profit and loss responsibility for a multi-million dollar service branch and is responsible for growing market share of the Carrier Commercial Service business. The Service Manager will lead field technicians and operations professionals to efficiently execute planned maintenance, repair, overhaul and installation projects in an effort to exceed the expectations of our customers and meet revenue and margin targets. The ideal candidate should have a strong understanding of the commercial air conditioning business including but not limited to relationship management, talent development, field operations, and safety. RESPONSIBILITIES: Forecast, monitor and document financial performance against plan Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency and training requirements Resolve warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the company Review work orders, invoices and time reports for accuracy and to ensure efficient management of accounts receivable| Bachelor's degree in Business Management, Engineering preferred| 6-10 years of commercial service management work experience Working knowledge and understanding of commercial HVAC systems Technical aptitude with knowledge of local building codes and an ability to use resources at hand to develop solutions Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications

Additional Information

Who We Are

From service to civilian, we’ve got your next mission. At United Technologies, we value your military experience and are committed to helping you find your next mission.

Together, we can innovate and create industry-defining products to move the world. Our engines and components power military and commercial jets. Our elevators and escalators move billions of people daily, and our climate, fire, and security products keep people safe and comfortable in buildings all over the world.

UTC offers a wide range of unique opportunities for the military community. Whether you’re a veteran, transitioning from active duty to a civilian career, a reserve member or a military spouse, we value your skills and have positions available for you.

Join the many people that already call UTC a great place to work. Grow your career and shape the future with us.
Learn more at https://www.utc.com/en/Careers/career-paths/us-military

Saved Jobs