Technical Project Engineer

in Pittsford, NY

Technical Project Engineer Job

Job Description Job Attributes+

  • Job ID


  • Req #


  • Job Location

    Pittsford, NY 14534, US

  • Job Category

    Aftermarket & Service

  • Job Type

    Full Time

  • Schedule


CALEN: LenelS2 Pittsford NY 1212 Pittsford - Victor Road , Pittsford, NY, 14534 USA Job Summary:
Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings.
The Fire and Security Products group at Carrier develops a comprehensive product portfolio to protect buildings, people and assets; providing innovative security products that include advanced software and hardware, IP solutions, wireless communications, electronic locking systems and mobile applications, fire extinguishers, carbon monoxide and smoke detectors, and fire suppression systems . Among its leading brands are LenelS2, Interlogix, Supra, Onity, Kidde, Fenwal, and Marioff offering robust security and life safety systems, affordable, flexible lock and key management solutions, and fire safely equipment and systems.
LenelS2 is seeking motivated candidates to join our Managed Services team in the role of Technical Project Engineer (TPE). The Managed Services group provides system optimization and technical advisement services for critical access and safety systems. We serve top Fortune 100 companies to provide trusted, innovative, and advanced proactive maintenance and diagnostic services focused on ensuring the OnGuard security system is running at peak performance. The TPE position reports to the Manager of LenelS2 Managed Services and works directly with the Value Added Reseller and System User, as well as members of various departments within LenelS2 including but not limited to Technical Support, Quality Assurance, Engineering, Learning Solutions, and Advanced Services.
A candidate for this position will be responsible for technical advisement, system design and evaluation, project management, and advanced system configurations to assist our OnGuard customer base. Assignments vary depending on customer requirements, and include but are not limited to:
  • Subject matter expert for OnGuard related projects
  • Host and lead technical advisement calls and call agenda
  • Troubleshoot OnGuard security system issues
  • Provide software and database expertise to customer and VAR project resources
  • Provide reporting on system progress and set action items
  • System design and planning
  • Develop and implement system maintenance strategies
  • Evaluate, optimize, and develop access control business processes
You will also be responsible for maintaining and strengthening cross-functional relationships with key internal customers including Technical Support, Engineering, Sales, and Product Management on behalf of the customer

  • 4-year college degree or equivalent combinations of documented experience and skills
    • Technical Certification or Degree preferred, but not required

  • 5+ years security industry experience preferred
  • Experience with Microsoft Azure configuration and deployment; SQL and application services
  • Strong background in providing technical solutions; ability to provide project leadership and
    manage issues to a successful resolution
  • Proficiency in SQL database administration
  • Technical project management experience
Desired traits:
  • Strong technical and customer service skills
  • Mental attitude that "anything" is possible
  • A self- driven individual
  • You have demonstrated success in managing projects
  • Ability to develop strong, long-term customer relationships
  • Excellent presentation skills with the ability to communicate with all organizational levels
  • Ability to adapt quickly to supported technologies
  • Able to meet travel requirements (1 week per quarter visit to customer site)

Preferred Qualifications:
  • Familiarity with OnGuard access control security software
  • Strong skillset with Microsoft Azure cloud technology
  • Windows Server knowledge or certifications
  • Network planning and design knowledge or certifications
  • VMWare / Server Virtualization
  • SQL knowledge or certifications

Additional Information

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